Cancellation The customer is allowed to cancel the ride half an hour before the ride timing for local trips and half day before for advance booking.


non-returnable situation: If ride is initiated or started If the customer refused the ride on doorstep If customer is rude


Refunds (if applicable) If the ride is canceled as per the cancellation guidance mentioned before then the customer is eligible for refund except the tax.


Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at srptourism@gmail.com


You will be responsible for your own belongings and the tax costs are non-refundable. If you receive a refund, the cost of tax shipping will be deducted from your refund.


Depending on where you booked and the time you booked the ride may take time to reach you, and it may vary.